FAQ

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An invoice is automatically sent by email after your order is confirmed. A copy is also included in your package.

We accept payments by credit card (CB, Visa, Mastercard) as well as via PayPal. All payments are secure.

Orders are prepared and shipped within 2 working days after receipt of payment, excluding exceptional periods (sales, launches, holidays).

Deliveries are handled by Colissimo or DHL, depending on the method selected during checkout. Free in-store pickup is also available (Click & Collect).

Yes, we ship worldwide. Shipping costs vary depending on the destination and the carrier chosen.

A shipping confirmation email containing a tracking link will be sent to you as soon as your order is picked up by the carrier. The tracking method may vary depending on the carrier selected.

It is not possible to combine multiple separate orders. Delivery charges apply to each order.

If your parcel has not been delivered within the stated timeframe, please contact us by email at: eshop@joggingjogging.com

We will open an investigation with the carrier. The final response may take between 1 and 3 weeks. If the loss is confirmed and the item is unavailable for reshipment, a refund will be issued.

If the package is damaged, open or torn, it is imperative to check its contents in the presence of the delivery person.

In case of missing or damaged items, you must refuse the package and make precise and detailed reservations on the delivery note.

Without any stated reservations, Jogging cannot be held responsible.

Once your order is ready, you have 7 calendar days to pick it up in store, starting from the date you receive the confirmation email.

Please notify us before the deadline by email at: eshop@joggingjogging.com

Without collection or contact within the allotted time, the order will be considered abandoned, cancelled and refunded.

You have 14 calendar days from the date of receipt of your order to make a return. Any return made after this period will be refused.

During this period, you can request: a refund or an exchange, subject to availability.

The articles must:

• to be new, unworn and unwashed
• to have returned to their original state
• include all original labels attached
• must be returned in their original, undamaged packaging

Any return that does not comply with these conditions may be refused.

Return shipping costs are the responsibility of the customer, except in the case of an error attributable to Jogging (defective item or preparation error).

Before returning any item, please contact us by email at: eshop@joggingjogging.com

Returns can be made by mail or directly in store.

Return address: Jogging Jogging, 103 rue Paradis, 13006 Marseille – France.

We strongly recommend using a tracked shipping method. Jogging cannot be held responsible for packages lost or damaged during return shipping.

Once the return has been received and checked, the refund will be issued within a maximum of 14 days from receipt of the package.

The refund is issued via the payment method used for the order.

Initial delivery charges are non-refundable, except in the case of a proven error on our part.

Please send all business inquiries to the following address: sales@joggingjogging.com